Wheelie Clean Terms of Service
It is the customer’s responsibility to ensure their bin is adequately marked and identifiable.
It is the customer’s responsibility to ensure their bin is left out after the bin has been emptied so that it can be cleaned.
Failure to comply with the above may mean Wheelie Clean is unable to clean your bin and may therefore result in loss of a Cleaning credit.
If any rubbish remains in the bin after the refuse collection it will be at the operative’s discretion as to whether cleaning can be carried out.
If the operative decides to clean the bin then any rubbish that is removed from your bin will be placed in a tied bag and returned to your bin.
If your bin is unavailable for cleaning on a scheduled cleaning day at least 24 hours advance notice must be given to Wheelie Clean in order to preserve the cleaning credit.
Wheelie Clean will notify the customer of the start date of the four-weekly cleaning schedule, thereafter it is the responsibility of the customer to make themselves aware of the cleaning schedule and make their bins available for cleaning on the correct days.
It is the responsibility of Wheelie Clean to notify the customer of any change to the cleaning schedule.
Wheelie Clean will issue the customer with a re-subscription notice on the day of the last subscribed clean.
If the customer does not wish to subscribe for further cleaning, notification must be given to Wheelie Clean within four weeks of the last subscribed clean.
In the unlikely event that Wheelie Clean is unable to clean your bin advanced notice will be given where possible and cleaning credits will be preserved.
It is the customer’s responsibility to ensure that Wheelie Clean has correct and current contact details.
If the Waste Collector notifies the customer of any relevant change to the refuse collection service it is the duty of the customer to ensure that Wheelie Clean is aware of it.
In the event of a customer relocating subscriptions may transferred to the new address where possible.
If it is impossible to transfer the subscription to a new address, a refund of the remaining subscription fee will be arranged if advance notice is given to Wheelie Clean.
Wheelie Clean reserves the right to cancel or refuse any subscription.